Transform your business process automation with Eccentex

Proven Benefits of AI Technology


of customer interactions will be supported by AI in 2025


of global data will be produced with generative AI by 2025


of today's businesses have investments in AI technology

This is why you need to consider using AI technology in your CX ecosystem and accelerate your digital transformation

Eccentex AI Services help you automate everything…

Eccentex AI Services provides an out-of-box solution to decrease your cost and improve your efficiency, without jeopardizing customer experience. When it comes to process automation, engagement optimization or customer conversation enhancement, there is no one better to accelerate your digital transformation into the new age of AI. 

Triple down on Eccentex AI

Eccentex AI services are designed to serve three main purposes; to enhance Customer Experiences, make employee work easier and automate business processes.


Shared AI services for all


Embedded in all platform components


Proactive and seamless


Essential AI services are free

Check Out Our Recent Customer Success Stories

Emergency Response

Learn how Eccentex implemented an Emergency Response Incident Management (ERIM) Solution in Ukraine, leading to a significant reduction in response time and time-to-treatment by a factor of two. 

Worker's Compensation

See how a large third-party administrator streamlines medical management on worker compensation claims – leading to better outcomes, higher satisfaction and lower litigation rates.

Dispute Resolution

Understand how a leading dispute resolution and conflict management organization in New Zealand sees improved technological efficiency and quality, whilst reducing strain on administrative staff.

Eccentex AI Helps Companies Across Verticals Achieve Their Business Goals

AI for Financial Services

Automate your customer onboarding, claim management, fraud prevention, sales processes and more.

AI for Public Sector

Create empathetic citizen experiences across multiple government and public service use cases.

AI for Consumer Markets

Maximize customer satisfaction by optimizing your sales KPIs with the lowest latency and resource needs.

Eccentex AI in action

Eccentex AI supports agents, knowledge workers, case managers by giving them all the necessary information they need to solve customer or citizen issues faster with the least effort.

Checkout our short AI demos

Contact our sales today for a personalized demo matched to your unique needs.

AI Services Federation

Eccentex integrates multiple AI services and orchestrates their capabilities as one virtual solution. 

Conversational AI for citizen services

Keep customers and citizens engaged through an intuitive chatbot experience and seamlessly involve your agents to the conversation as their skills are needed. 

Quick Wins with Eccentex

“We wanted a secure case management system that would match our business aspirations. The platform enables us to effectively deliver our services today and meets our future needs because it’s fully flexible and scalable.”

Rhys West, CEO

FairWay Resolution

“We wanted a system for multiple users to have the ability to quickly access and process a substantial amount of data from one centralized database in real time. Eccentex designed a secure case management system which has enabled us to manage the litigation process more efficiently and streamline operations.”

Lead Solution Architect

Harris County Appraisal District

“Eccentex helped our company democratize proactive medical
management, enabling cost-effective clinical oversight and support for
all injured workers in need.”

Executive Sponsor

Property & Casualty Claims Handler Company